Drains by James
Woburn, MA 01801
Testimonials
I could not be more pleased with Drains by James and will recommend this company to all of my friends. Prices are half of what many others charge and are quoted in advance. Their service is thorough and guaranteed for 30 days! The plumbers who came were pleasant and I would ask for them again.
My apartment has had a chronically backed-up kitchen sink and dishwasher -- it seems like a problem that started long before I moved in, and a previous plumber had not been able to clear it completely. It eventually became completely blocked, and my sink wasn't draining and my dishwasher was spilling dirty water out onto my floors. I called several plumbers in the area on my one day off, and Jimmy from Drains by James was able to come out on very short notice and clear everything out. The price was exactly as quoted and he was prompt, professional, and overall a great guy. I also really appreciate the company's 90 day guarantee for this problem given its chronic nature.
Worst holiday to travel on but Mark was here within the hour of my call to save the day. This was my third time using them and happy to have dependable and honest people to help me.
Can't help but give these guys 5 stars and here's why.
After calling other plumbing companies who came out and charged for basically doing nothing, James came by and quickly remedied the bad shower drain that plagued us for YEARS!
So after hundreds of dollars wasted- Drains By James made my shower normal again! Thank you!
AWESOME! I tried troubleshooting my clogged kitchen drain with a plunger, vinegar/baking soda/hot water (multiple times), then the dreaded Drano. I then hired a Task Rabbit with good intentions, but the 25foot snake did not solve the problem. 3 days into a clogged sink (including no use of my dishwasher), Drains by James was recommended by my building management company.
Drain technician arrived with one piece of equipment and was confident that the issue would be solved in little time. (Mike I think his name was) went to work and 10-15 minutes later, DRAIN FIXED! Such a relief.
Highly recommended! Get the job done right!
We called on Monday April 30,2018 with a back up in our kitchen sink where the disposal would not drain. It was an emergency and they were here in 2 hours! Amazing service! It could have clogged as we are in a condo and the piping is shared! Stephen was very knowledgeable and courteous! We highly recommended them! We will tell all family and friends! Thanks for the fantastic service!
This company is amazing!!! Around 7:30 tonight I had a major flood in my house and called about 8 plumbers, but none answered; I had to leave messages with the answering service or leave voicemails. I decided to put a post on Facebook “looking for recommendations” and a woman that I don’t know told me to call her husband’s company, which I did and he answered. He told me right up front that he couldn’t help me, but told me to call Drains by James. When I called the number, I had to leave a message with the answering service. I was not feeling very hopeful. HOWEVER, I got a call almost immediately from Steve. When I told him what was wrong, he said he could be there in about 40 minutes. Steve was awesome!!! He got there right when he said he would. He went right to work fixing the problem. When he was done, he gave me some advice and was on his way. My whole experience from start to finish with this company was fabulous! I can’t thank you enough.
Initially My experience was not great. This company came out 3 days in a row and Charged me hundreds of dollars each day. They finally were able to resolve the problem and did not cash the last check for the last day of service. I would consider using them again since they were eventually able to remedy the problem. The owner apologized for the inconvenience and asked if there was anything else he could do to remedy the situation, making me willing to give them another chance, should the need arise.
We were referred to Drains by James and were extremely pleased with the experience. We were in an urgent bathroom situation and they came right out to help. They were fairly priced (especially for urgent after hours services) and pleasant to deal with. I would highly recommend them!
Shortly after the service that was performed in June, the owner left several voicemails for me, trying to make things right. He apologized for his (former) employee and cut me a check for the difference in the two services and mailed it out same-day. I may use them again.
Called James and explained my problem with the laundry line . He said he would have a man over in 15 minutes . Sure enough Steve arrived at my door in what was in my opinion record time . Steve looked over the situation and went to his truck to retrieve his power drain opener . He stated the situation was a build up of lint over many years . He proceeded to unplug the line in a very professional manner . He was also very neat . I would highly recommend this company if the need to use their services ever arises .