Testimonials
Dear Chris:
Well, now that you have completed our house and we have been living in it for a couple of months, we felt compelled to share our side of the construction experience.
It was fantastic...better than we could have ever expected.
It was difficult for us to entrust someone with the complete demolition and rebuild of our house, but even more so when we were doing the project from two and a half hours away. As we mentioned to you several times during the construction process, we have, on two occasions, remodeled our primary residence, so we knew what to anticipate with this project. We were wrong. Not only did you and your crews stick to the timeline, you also completed the project on budget and did an unbelievable job.
As you know, even the most detailed and studied building plans can have glitches in the construction process...you and your team made on-site decisions that would be most beneficial to us. Whether it was moving walls or ensuring our kitchen cabinets were more secure, you made sure our needs came first...even if it took you and your team more time to do it.
The quality of your work is evident to everyone who walks in or by our house. In fact, we have had complete strangers stop us to tell us how great the house looks. Even better, our neighbors complimented your crew on their work ethic and respect to our neighborhood. A few were shocked that during the many snowstorms we experienced this past winter, your crew was out working.
We laughed every time we spoke to one of your references...nobody had anything but glowing reviews of you, your crews and their construction experience. You may now add us to that list. We have sung your praises to everyone who will listen - each of them as incredulous as we are!
Thank you so much and feel free to drop in for a cold one whenever you are in the neighborhood.
To Custom Carpentry:
Now that we are in our wonderful new home, we are awed by how it started out as an idea and then a goal and finally a reality. A life transition can be a very delicate matter that can go wrong if not implemented properly. We still can't believe we had the incredible stroke of good luck to come across Chris Lozano of Custom Carpentry (“Builders of Dreams”). Chris, as it turned out, was one dream of a builder. We told him at one point that he was like the conductor of a great symphony.
Building a home consists of so many elements other than the actual construction and the number one requirement is communication. Chris made himself completely available to us. The business part of tracking costs, billing, and obtaining lien wavers were done with the utmost professionalism. Another important aspect of building our home was selecting all the materials. It is a job that can be overwhelming. We listened to Chris and went wherever he told us for selections such as windows and woodwork etc. and met up with representatives who were experts and had great products.
We followed his lead at every point and he never once let us down. Chris has assembled an asstoundingly skillful group of contractors who are completely loyal and respectful of him. Added to the quality of each person's skill, were timeliness, cheerfulness, and pride of work. It was a joy to visit the job site. It makes us happy today when we drive up to our new Custom Carpentry home and ask ourselves, who are the lucky people who get to live hear? Chris and his guys made it all possible for us to have had such a positive experience.
Dear Chris:
WOW! Who says building a new home isn't a great experience? Apparently someone who didn't work with you! We are finally settled and wanted to take a moment to tell you how much we enjoyed working with you and all of your subs.
As you know, Jay and I have been involved in a lot of building with our businesses. We are keenly aware that building is complicated, full of details, and can be stressful, even to those who have done a lot of it! Now that we have finished, we have spent some time talking about our experience with Custom Carpentry, and what made it work so well. Obviously there were many reasons, but there are a few that really set you apart from other builders. First and foremost, the quality of your work is outstanding. The attention to detail, and the high quality seen and felt throughout the house is very apparent. Secondly, the subs that you work with are just wonderful. They were here when you said they would be, and one after another, we found their work, not to mention their work ethics, were some of the best we've seen. Finally, Chris you were a joy to work with! Problem solving, when needed, was a team effort, or, if our architect didn't get it quite right, you figured out what needed to be done to correct the problem. Weekly meetings kept us on the same page and your organizational skills kept the job moving along on schedule.
Thank you so much Chris for the beautiful home you and your team built for us. We love it and we thoroughly enjoyed working with you!
My wife, Pam, and I were introduced to Chris Lozano and Custom Carpentry in late 2002. We were introduced by our professional designer and found Chris to be the ideal builder for our dream home on the shores of Lake Michigan due to his demeanor, independence, performance record and obvious devotion to his customer. What started as a renovation and remodeling job became a very complex demolition and reconstruction project involving a virtual new home and complete site modification.
Not only did Chris have the talent, experience and knowledge to translate our ideas and those of our designer into reality, he and his colleagues worked well coordinating the efforts of a variety of third party contractors working on the home in the areas of decorating, furnishing, kitchen and baths, landscaping, pool, security, electronic programmed lighting, music, video and climate control.
Chris is first and foremost reliable and honest, performing his responsibilities with our satisfaction as his primary goal. He is a man who can be trusted and upon whom you can depend. He also scrutinizes expenditures with his customer's value as a priority.
With his wife Carol, he is available and maintains meticulous records. His computer, cell phone and home phone are always "on." Chris is also a man who stands behind is work and the phrase "service after the sale" must have been coined for him.
For any building project from the emotion packed dream home to commercial endeavors, we would recommend Chris without reservation. With Chris as the field general you have a leader, a listener, a doer, and a friend.
Chris Lozano is an extremely good builder. He has the finest quality and service I have encountered in the Michigan area. Supported by tremendous service!
Our house was an unusual/modern design that was developed by an architectural firm in Chicago. It presented a number of significant building challenges. Being from out of state, finding a contractor was not only a matter of selecting someone who could build a fine home, we needed someone we could trust. We interviewed many contactors in the area and got the feeling from some of them that they were just throwing numbers at us and would add to it as they figured out how to build it. Throughout our process of research and selection of contractors, Chris Lozano was the builder who earnestly tried to figure out how to build our house and solve the issues before we started.
Once awarded the project, Chris continued to find ways to resolve issues in an efficient and cost effective manner. Even with our changes and additions, we were able to keep the finished cost to within 3% of the estimate. Chris Lozano / Custom Carpentry finished our house ahead of schedule while ensuring our house was built to the highest standards. If I ever build another house, I'll need to make only one call.
I have worked with Chris Lozano of Custom Carpentry for fifteen years. He is creative, honest, conscientious and thorough. Whether it was a small kitchen remodeling or a new custom built home, I know that I can count on Custom Carpentry to use the highest qualified professionals on my job. I have happily recommended Custom Carpentry to my friends. Would I hire Custom Carpentry again? In fact I have!
It’s hard to believe that a year has already passed since our house was completed! Our decision to build instead of purchase an existing home was confirmed when we met with Chris the first time as we were considering a different property and plan. His honesty and professionalism were immediately evident - and even though we didn’t go ahead at that time we knew that Custom Carpentry would build our home when we found a lot and plan that worked for us.
Even from the beginning, the process seemed almost easy. We never felt the stresses that we had been warned about by others who have built. Chris was flexible and resourceful, and helpful through all of the stages of construction. He offered suggestions and recommendations that made our home truly unique both inside and out. Patient with our occasional indecision, he found ways to achieve the look and style we were seeking, while assisting us with finding better values.
Since we were not able to visit the site frequently (we were moving from the other side of the state), we counted on Chris to be our eyes and ears, and he kept us well informed. Communication was ongoing via phone and email, and we were always made aware of the timing needed to keep things on schedule.
Chris’s high standards and expectations, along with his excellent management skills were reflected in so many ways – from meticulous attention to detail to the cleanliness of the job site. The wonderful team of subcontractors shared the same philosophy. Always professional, friendly and courteous, they have also been a pleasure to work with. Our home is a beautiful example of their craftsmanship.
Thank you,