When I purchased my house, I needed to replace all the shades since they were dusty and dirty. I reached out to Rob and started asking questions and getting some recommendations. He was always responsive and helpful. After looking over the website and picking out some colors and styles, Rob had samples sent to my house. Being able to hold up the samples to the windows and get a feel for them was great. Ordering was easy and delivery was quick. I even had a small problem with the size of one of the windows and Rob was able to remedy the problem quickly. I would recommend him highly to anyone looking to update the look of their home.