Stoneyard Inc.
Littleton, MA 01460
Testimonials
I wish I have opportunity to give them 10 stars, one of the best places in Mass to buy material from. Very professional, quick responses on calls, very fast on paper work and dispatch.
"I am primarily in the lumber and building supply business, and the man-made stone siding wasn't a huge seller to the builders I work with. The fieldstone thin veneer installs the same way, and since the price is on par, it is going a lot better because it looks much better and will never fade."
Thank You! Hi Dave, I’m a home owner and I wanted to express my gratitude for you, your company, and your team! I took one of your courses about a month ago. You and I spent some time talking and you even took some time at the end of the class to show me some round stone work. Over the past month I have dealt with both Mark and Nicole and they have been a tremendous help. They were both extreme patient, kind and courteous. You should feel proud having them as part of your team. Mark even threw in the stone splitter (although I’m sure the mark down was built into the price of the quote), but the gesture alone. Thank you so much. My wife and I are trying to build our forever home for us and our 4 kids. It’s a very tight budget on whether or not we can live in it or have to sell it, but gestures like that help in more ways than I can express. Hopefully we will be able to a patio and walkway and give you more business. Please pass along my gratitude to Mark and Nicole and Thank You again!!!
Thank you so much for mailing me the stones after our chat yesterday.We got them today. I really appreciate your providing me with immediate and top level customer service.
We at Cuccio Masonry in Burlington, MA have used Stoneyard products from the day Stoneyard started. The quality of Stoneyard products is the best out there from day one until now. We would be honored to become a recommended installer and continue our 33 years of quality as a masonry contractor.
David, just wanted to thank you for your help in getting the stone order to us. We were able to get it installed by xmas and we are thrilled with it. It is exactly what we were looking for. Thanks again!
Your product (Boston Blend Thin Veneer) was amazing to work with and the finished product speaks for itself. Thank you.
Just a note to say that your newsletter is the perfect blend of public information and damn good marketing. Thanks. Looking forward to a trip to the Stoneyard when I am in Boston area.
One couldn’t ask for an easier transaction. Shipping was fast and uneventful. The product seems perfect!
"There is a top mason in this area that started stopping in more often when he saw I had some of your fieldstone thin veneer."
I have been working with Stoneyard Veneer for 15 years. It is my first recommendation to clients who are looking for exceptional stone product for their siding, foundation, chimney and landscape veneer needs. I also believe that I am able to convey what makes the product different. In my mind, it comes down to consistency of product, and the color palate which is unmatched by any other veneer manufacturer.
"Customers call asking for your product line by name."
I would like to give top marks to your employee Nicole. She has been great to work with on a chimney rebuild at my house in Maine. She got me quotes quickly, found me a top notch mason to do the work when the first mason fell through, followed up with ticklers and kept in contact over an extended period of time while the job lost momentum because of weather and scheduling. I will let you know how the project comes out… but so far so good and I credit Nicole for that.
"Can you guys handle large orders? Actually I will answer that myself. Yes. This is quite the operation."
Hi, Just to let you know, the samples arrived today (even though I chose the slow treatment). Wow! Your products are beautiful! (I hope you think so, too.) So, you most definitely will have an order next week. I simply need to know my quantity needs. Thanks for the attempt on the herringbone patterns. I simply did not read your email until it was too late. I do not know your relationship to management at Stoneyard.com but I hope they know that you are a very responsive salesperson.
David, Thanks for a great product and for taking the time to speak with me when I needed a tip or two. I had never attempted stonework prior to this project. I think it came out great and it was fun to learn a new skill.
After having an awful experience purchasing stone somewhere else I walked into the Stoneyard extremely stressed. We were immediately greeted by a sales associate ( I wish I would remember her name because she was amazing )! I explained what I thought I was looking for and explained how I had stone at home that I was unhappy with and what I didn’t like about it. After narrowing down some stones she brought me upstairs to look at the same stone in bigger samples! When I was still unsure she offered to bring samples outside so I could see them in the natural light. I was stuck between two stones but decided to go with one even though I was still not 100%. We went back inside to process the sale when I started to panic about my decision. I apologized for my indecisiveness and asked yet another question about one of the colors I was going back and forth about. At that time another associate came over and offered to take me out back in the warehouse. He offered to open a pallet and let me see all the color variations within a pallet. After seeing a full pallet I felt much more comfortable picking a color. The Stoneyard went above and beyond to make sure I was comfortable with my decision and I would recommend them to anyone.
Thanks Nicole! I have to tell you, I work in the marketing and sales industry and my experience with you and Stoneyard has been nothing short of exceptional. It’s so refreshing (and often surprising) encountering such excellent customer service.
I recently ordered samples from your company and had the pleasure to be contacted by your employee Tahlia Weeks. As a business owner myself, I always appreciate good customer service. I wanted to let you know that Tahlia has been checking in regularly, sent some mason recommendations for me to contact, and has been a true pleasure to deal with. Once I finally find someone to do the install I will be ordering from Stoneyard and will certainly pass on your company information to friends, thanks to the outstanding customer service of Ms. Weeks.
Just wanted to send you a thank you email. I stopped in a couple of weeks ago because I haven’t been able to grout my stone veneer that I installed. Turns out I wasn’t using the correct material for the grout. Dave was extremely helpful guiding me through the whole grouting process. I ended up buying 3 bags of the pointing mortar and my project is finally complete and I was able to do it myself-saving a ton of money over what contractors wanted. Thank you for the excellent customer service! I will definitely be back!
I was in a few weeks ago and attended your certification class. You did a great job and it occurred to me that I was not going to be able to tackle the fireplace I wanted to do. Jim, from your office, gave us several certified installers to contact for this job. We ended up selecting JS Masonry. I can’t begin to tell you what an awesome job they did. Juliano, the owner, was fantastic to work with. You hope when you have a vision of what you want, you can get at least 90% of the way there. With Juliano we got 150% of the way there. His attention to detail was terrific. He had a crew of four guys including himself for 2 ½ days at the job by 7:30 in the morning. When they finished, the clean-up was impeccable, you would never have know they were here, it was spotless.
"Fieldstone is a commonly used term in this business. Not all fieldstone is equal though, and it is surprisingly difficult to find good stuff. Many pallets of my lower quality stuff sat there all season last year, never attracting a new home. Quality sells itself.
Wait till you see this done!!! I am SO GLAD I found you guys!!!! I will be showing dozens of bankers, realtors, and builders at an open house here when we’re done. I will pitch your business to everyone that comes here! Thank you so much for a great product, amazing customer service, and a no bullshit approach to doing business. Much appreciated!!
I love to install your stone veneer. My customers are very happy with the stone.
We LOVE this stone!!! Thank you so much for helping us find this Nicole!! You’re absolutely awesome and we couldn’t have made this happen without you! ps…we need to order some more as we love the Newport Mist so much that we decided to have our mason install it on the front of our new home! Thanks for everything,
I just wanted to pass along my gratitude to you [David Croteau] and Nicole Cucinotta for your time and help. In the short amount of time that we spent yesterday at Stoneyard, we were very impressed and look forward to working with you in the future with our home rehab. We’re also looking forward to taking one of your classes to get an education on your product before starting our project. Please pass along our thanks to Nicole, she was very polite and patient, a rare quality in a salesperson these days.
The stones and pebbles were gorgeous!!! Top quality. Received merchandise very quickly. I wish I had a whole back yard full of these beautiful specimens!
Thank you for your great customer service! So far, I love the product and appreciate the follow-up phone call to determine if I received the product and etc.
I would like to compliment you on your Newsletter/Advertising emails. They are short, attractive, and very well linked to your excellent website. It is enjoyable to see the project pictures and materials highlighted in a way that provides inspiration.
Thank you for your recent assistance in helping me with my Mexican Beach Pebble order for a home/kitchen remodeling project. My application included building shadow boxes on top of a series of knee walls and and shadow boxes on a bar-top/counter top. The shadow box was painted and then lined with Mexican Beach Pebble. The shadow boxes were then covered with 1/4″ glass to create a very attractive and unique look in my newly remodeled kitchen. Everything worked out just great! Thanks for your product.
Your staff went above and beyond in assisting us with just the right selections for our needs and the stone was absolutely beautiful. The personal service was invaluable to the success of our project. Thank you for such great service and quality products.
Driver was wonderful, cheerful, calm, well organized, and thoughtful.
Excellent service – would do business with them again!
Thank you! We are thrilled. We will be ordering more in the future.
The stone has landed! Perfect timing on the delivery…you obviously have a quality operation all around…your man on the road really helped our crew out with some fancy placement of the pallets between (2) trees and close to the patio dig site! The stone looks awesome, can’t wait to send you the pictures…thanks again!!!
This email is for Tahlia. It’s a pleasure doing business with someone as pleasant as you. You are an asset to your company. Email me so I can show you how I use the stones in my aromatherapy.
You guys get it. Our first delivery is great. Nice product, we are very happy. Looking forward to the remaining loads.
I used Boston Blend for my stairs and chimney from Stoneyard and we are very happy with the outcome. However, it means more when the owner shows up and not only gives you a hand but finished the job for me. The two of us carried that 200 lb granite capping up the staging in about fifteen minutes. I learned lots from the Master Stonemason David Croteau and could not have done it without his help. Thanks again!
I am an architect with Woodmeister Master Builders. We are working on projects in Chatham with Gregory Lombardi design. We already have some of your products on-site, and there will be more! Keep it up!!